Terms & Conditions

Contract for the Supply of Products or Services

The display of goods on the Longfellow Guitars site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Longfellow Guitars unless, and until, an email is sent by Longfellow Guitars to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by Longfellow Guitars of your offer to buy goods or services from Longfellow Guitars and this acceptance is effective regardless of whether or not you receive the e-mail.

Longfellow Guitars are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information is subject to change without notice.

Site Information

Longfellow Guitars is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Longfellow Guitars disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Longfellow Guitars does not represent or warrant that the information accessible via this site is accurate, complete or current.

Processing of orders

Credit cards are debited before items are shipped or before services are activated by Longfellow Guitars.

Limitation of Liability

Except as specifically stated on this site, neither Longfellow Guitars nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Returns & Refunds Policy

Reasons for returning/Refusing your goods

• You change your mind and don’t want the product – If you decide you don’t want the product purchased, we will refund your money or exchange the product if you inform us within 7 working days after receipt of the product. The product must be returned to us with the seal unopened, in good condition and in its original packaging. Unfortunately, we cannot pay for the delivery charge of unwanted products. Refunds will be made within 30 days of cancellation.

• The product is faulty – Any faulty or damaged products will be replaced or refunded to you, including the cost of delivery paid. Please let us know within 48 hours of receipt of the product, ideally with photographic proof, and we will refund you within 30 days of you notifying us. In certain situations, the goods may need to be returned for quality analysis. If this is the case, we will arrange for collection from you, by courier.

• The product is damaged when it arrives at your door. If you parcel shows clear signs of damage or leakage at the time of delivery, please refuse the parcel and ask for it to be returned to us. Please contact us at info@longfellowguitars.com to let us know, so that we can make arrangements for a replacement or refund.

Please note any reimbursement will be refunded onto the credit or debit card used by you to pay for the original purchase.

Changes in Terms

Longfellow Guitars reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Longfellow Guitars web site.